Cancellation policy

Cancellation policy

Effective date: September 18, 2025

1) Scope

This policy applies to:

a) Subscription plans (Lite, Plus, Pro and Enterprise customized).

b) Services per project (Naming, Branding, Website, E-commerce, Marketing and Automation with AI).

2) Cancellation of subscriptions (Lite/Plus/Pro/Enterprise)

  • During the free trial (7 days): you can cancel at any time before the trial period ends and no charge will be made .

  • After the trial/paid cycles: you can cancel at any time from your account or by requesting it through the official contact channels ; cancellation stops future renewals and access is maintained until the current cycle ends.

  • Customized enterprise: cancellation conditions are set out in the specific service contract.

3) Cancellation of services per project

  • Before the kick-off: If no substantive work has yet begun (e.g., research, approved briefing, initial proposals), you can cancel; if you paid an advance, you will be refunded minus non-recoverable costs (e.g., licenses/third parties acquired for your project) and the time actually invested .

  • After the start and before the final delivery: you can cancel; we will issue a pro-rata based on completed milestones/deliverables and hours invested to date.

  • After final delivery/approval: cancellation does not apply retroactively to work already delivered/approved (due to the creative/technical nature of the services).

4) Scheduled sessions (training/calls)

  • You can reschedule free of charge with 24 hours ' notice. Cancellations made less than 24 hours in advance or no-shows may be counted as a used session.

5) Third-party services and licenses

  • Cancellation of third-party subscriptions (e.g., AI tools, domains, hosting, gateways) must be handled directly with each provider and is non-refundable by us .

6) How to request a cancellation