Return policy

Effective date: September 18, 2025

1) Subscriptions (Lite/Plus/Pro)

  • Free trial (7 days): If you cancel within the trial period, there are no charges .

  • Paid monthly cycles: We generally do not issue refunds for partial periods already started. Cancellation avoids future charges , and access is maintained until the end of the cycle.

  • Courtesy Exception (First Charge): If you forgot to cancel your trial and were charged for the first time , you can request a courtesy exception within 72 hours of being charged, provided no substantive customizations have been made to your account. (We reserve the right to accept or reject the request on a case-by-case basis.)

2) Project-based services (Naming, Branding, Website, E-commerce, Marketing, Automation)

  • If you cancel before kick-off: refund of the deposit less unrecoverable costs and time actually invested (see Cancellation Policy).

  • If you cancel while work is in progress: Prorated refund based on completed milestones/deliverables and hours spent; portions already delivered or approved are non-refundable .

  • Creative and technical deliverables: Upon approval/receipt of final files (names, identities, designs, code, automation flows), the service is considered consumed for that portion.

  • Technical Error Correction: If you discover an error attributable to us in a technical deliverable (e.g., automation or website) within 14 days of delivery, we will correct it free of charge . This does not replace a refund.

3) Payments, times and refund method

  • Approved refunds are processed back to the original payment method . The crediting time depends on the bank/gateway.

  • If there are any third-party charges (licenses, domains, APIs), these are non-refundable; you can manage them with each provider.

4) Disputed charges / chargebacks

  • Before initiating a chargeback, please contact us for further investigation and resolution . Once a chargeback is opened, the process may take time and is subject to the gateway/bank.

5) How to request a refund

  • Please write through the contact channels published at juandiaz.mx/contacto with: order/service number, date, reason, and evidence (if applicable).

6) Legal framework and updates

  • This policy is interpreted in accordance with applicable law in Mexico . We may update it; the current version will always be posted on the Site, with its effective date .